Active listening skills
- Listen without interrupting.
- Establish eye contact with the person.
- Listen to the person without thinking of what you will say next.
- Empathize with the person as he/she is speaking.
- Clarify what has been said to make sure you understand.
- Use “I” statements.
- Offer possible non-verbal messages such as a smile or a touch.
Good body language:
Wrong body language: